My Account - Logging in - Forgot your password - Logging out - Dashboard - History - Personal Details - Renewing loans - Cancelling reservations and requests - Placing a reserve

What is my account?

My account allows you to access your personal account details where you can:

• see what items you currently have on reserve, if they are available to be picked up or see your current place in the reserve queue
• see your current loans and overdue loans
• renew your loans
• see your current bookings
• see your current requests
• cancel your current reservations, bookings or requests if they are no longer needed
• create new alert profiles and update your existing profiles
• review, update and delete any ratings and comments you have created
• view a history of your previous loans, reservations, bookings and requests
• view and update your address and contact details
• view recommended titles for you

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Logging in

You will need to login in order to access your personal account details. Once you have logged in, Spydus will remember your login details for the duration of your login session. If you want to place a reservation, booking or request you will not need to identify yourself to the system again. If you attempt to place a reservation, booking or request without being logged in, you will be prompted to enter your Borrower ID and password and this identification will last for the duration of the session.

To login:

1. Open the Login menu in the Navigation panel.
2. Enter your borrower ID (which is the barcode from your library card) and your password.
3. Click the Login button.

If your login is successful, your account dashboard will be displayed. You can access your account details at any time during your login session. If you have been debarred from using the library you may be prevented from performing certain transactions such as placing reservations.

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Forgot your Password? - do the following:

1. Open the Login menu in the Navigation panel and select Forgot Your Password?
2. Follow the prompts on screen.

An email with a link for resetting your password will be sent to your registered email address. Please contact us if you don't have an email address.

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Logging out

To protect your privacy, please ensure you logout when you have finished using the system. If you have left your session inactive for more than 20 minutes, the system will timeout your login session (you will be given 60 seconds notice).

To logout, select your name in the Navigation panel and select Logout. You will be returned to the Library Home Page.

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Dashboard

Your dashboard provides a detailed breakdown of your current account position. You can select any tile in the dashboard to view more detailed information. Once you have selected a tile, you will be able to perform actions such as renewing titles, or updating reservations.

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History

This section displays a history of the following:

• Previous loans
• Previous reservations
• Previous bookings
• Previous payments (on Spydus only - this does not show transactions through the printer)
• Previous requests
• Tags and reviews that you have placed on titles

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Personal details

The Personal details page allows you to view and update your current address and contact details. You can also change your library password using this facility.

Renewing loans

This facility allows you to renew loans online depending on the library's renewal policy.

To renew your loans:

1. Login to My account and access the dashboard.
2. Select the tile to display all Current loans.
3. If you want to renew individual loans select by ticking the checkbox for each loan you would like to renew then click Renew Selections, under the Options menu.
4. If you want to renew all your current loans, click Renew All, under the options menu.

Now please wait while the system processes your selections. Your list of loans will be returned showing the result for each renewal in the status column. Some renewals may not be successful. Please note the new due date for each loan.

Items will normally automatically be renewed so long as they are not reserved or have been renewed twice already. The library system will inform you if the item has become overdue by your preferred method of correspondence.