Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities
Benjamin, Susan, 1957-2008
Book
Total copies: 1
Main title:
Author:
Benjamin, Susan, 1957-, contributor
Imprint:
New York : McGraw-Hill, [2008]©2008
Collation:
xi, 226 pages ; 21 cm
Series title:
Contents:
Why address difficult people?Top seven imperatives of communicating with difficult peopleUnfriendly coworkersCoworkers who withholdPetty and gossipy coworkersArgumentative PeopleLoud and obnoxious coworkersNegative coworkersWhen that negative, angry, or difficult employee is youBully bossesUnfocused and forgetful bossesDistant, weak, or hands-off bossesHow to ask for an overdue promotion or raiseMicromanagersHow to correct your boss's mistakesHow to get a letter of recommendation from a reluctant bossHow to say good-bye to a problem boss--without burning bridgesComplainersHow to address inappropriate behavior, dress, or hygieneEmployees who spread rumorsLazy or lethargic employeesPassive-aggressive employeesAngry employeesStuck-in-the-box performersHow to settle disputes between employeesHow to motivate employees who resist changeAngry customersAntsy and anxious customersHow to help customers adapt to changesHow to resolve billing problems with customersHow to manage demanding customersHow to control a coworker from another department in a meeting with customersDifficult contractorsDifficult vendors and suppliersHow to negotiating finances with difficult vendors and contractorsDisruptive participants in presentations
ISBN:
97800714930480071493042
Dewey class:
158.26
LC class:
HM1166
Language:
English
BRN:
3538483